De-Escalate Application Privacy Policy
This policy is effective as of November 1, 2022. De-Escalate and our affiliates respect your concerns about Privacy. This Privacy Notice describes the types of personal information we obtain about consumers and other individuals identified below in the past twelve months, the purposes for which we may use the personal information, with whom we may share it, and the choices available regarding our use of the personal information, which includes a link to an opt-out page on the website. The Privacy Notice will list the categories of personal information disclosed for a business purpose in the past twelve months. n addition, The Privacy Notice will list any sensitive personal information that we collect, sell and/or share. The Privacy Notice also describes the measures we take to safeguard the personal information, which includes our retention policy for each category of personal information, and how individuals can contact us about our privacy practices. We also give description of the new rights available to California residents. We also describe the method for submitting a personal information or erasure request.
Information We Collect About You
We obtain certain personal information in connection with the products and services we provide. The types of personal information we obtain include:
Contact information, such as name, phone number, and email and postal address;
Account information, such as online password and other log-in details used to access De-Escalate products and services;
Payment information, such as name, billing address and payment card details, including card number, expiration date and security code, which is collected and stored by our third-party payment processor on our behalf. De-Escalate stores only the last four digits of your payment card and the expiration date;
The geolocation of your mobile device if you consent to the collection of this data. Certain features, such as Geofence, collect geolocation in the background (that is, when the app is running but is minimized or not visible on your screen), but only with your permission when you enable these features;
Product setup information, such as the name and description of your De-Escalate product (for example, “De-Escalate Doorbell – Front Door”) and the location where you install your De-Escalate product, and adjustments you make to the product setup;
Technical information about your De-Escalate product, such as your Wi-Fi network information and signal strength, and your De-Escalate product’s model, serial number and software version;
Data about your interactions with our websites and mobile apps;
Social media handles, content and other data posted on our official social media pages;
Information we obtain from third-party social media services (e.g., Facebook) or payment services (e.g., PayPal) if you choose to link to, create or log into your De-Escalate account through these services (including when you share De-Escalate videos or content via your social media account);
Information we obtain from third-party business partners if you choose to use Works With De-Escalate products or services, such as your account ID, account name and email address;
2 Information you submit in connection with a career opportunity at De-Escalate, such as contact details, information in your resume and details about your current employment;
Other personal information contained in content you submit to us, such as through our “Contact Us” feature or customer support tools on our websites or mobile apps.
Content (and related information) that is captured and recorded when using our products and services, such as video or audio recordings, live video or audio streams, images, comments, and data our products collect from their surrounding environment to perform their functions (such as motion, events, temperature and ambient light).
Privacy and video surveillance laws in your jurisdiction may apply to your use of our products and services. You are solely responsible for ensuring that you comply with applicable law when you use our products or services. For example, you may need to display a notice that alerts visitors to your home that you are using our products or services. Capturing, recording or sharing video or audio content that involves other people, or capturing other peoples’ facial feature information, may affect their privacy rights
Information We Obtain by Automated Means
When you interact with our products and services, we obtain certain information by automated
means, such as cookies, web server logs, web beacons, and other technologies. A “cookie” is a
text file that websites send to a visitor’s computer or other Internet-connected device to uniquely
identify the visitor’s browser or to store information or settings in the browser. A “web beacon,”
also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their
cookies and may be used to transmit information collected through cookies back to a web server.
We may use these automated technologies to collect information about your equipment,
browsing actions, and usage patterns. The information we obtain in this manner may include your
device IP address, identifiers associated with your devices, types of devices connected to our
services, web browser characteristics, device characteristics, language preferences, referring/exit
pages, clickstream data, and dates and times of website or app visits. These technologies help
us (1) remember your information so you will not have to re-enter it; (2) track and understand how
you use and interact with our products and services; (3) tailor the services around your
preferences; (4) measure the usability of our products and services and the effectiveness of our
communications; and (5) otherwise manage and enhance our products and services, and help
ensure they are working properly.
Your browser may tell you how to be notified when you receive certain types of cookies or how to
restrict or disable certain types of cookies. Please note, however, that without cookies you may
not be able to use all of the features of our online services. For mobile devices, you can manage
how your device and browser share certain device data by adjusting the privacy and security
settings on your mobile device.
The Purpose And Use of Information We Collect
We may use the personal information we obtain about you to:
Provide our products and services to you;
Establish and manage your De-Escalate account and profile;
Process and fulfill claims and orders in connection with our products and services and keep you
informed about the status of your order;
Personalize your experience with our products and services;
Allow you to stream, save and share content through our services;
Identify and authenticate you so you may access certain content or use certain of our services;
Increase and maintain the safety and security of our products and services and prevent misuse;
Communicate with you (including providing you with offers and other communications about our
products and services) and provide customer support;
Allow you to interact with certain third-party products or services (for example, to enable you to
link to, or view content from, third-party sites within our services, or connect to third-party products
and services through Works With De-Escalate);
Perform analytics (including market and consumer research, trend analysis, financial analysis,
and anonymization of personal information);
Manage career opportunities at De-Escalate; including for recruitment purposes, employee
onboarding and other HR purposes;
Operate, evaluate, develop, manage and improve our business (including operating,
administering, analyzing and improving our products and services; developing new products and
services; managing and evaluating the effectiveness of our communications; performing
accounting, auditing, billing reconciliation and collection activities and other internal functions);
Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities;
and
Comply with and enforce applicable legal requirements, relevant industry standards and policies,
including this Privacy Notice and our Terms of Service.
We also may use the personal information we collect about you in other ways for which we provide
specific notice at the time of collection and obtain your consent if required by applicable law.
Third-Party Web & App Analytics Services
We use third-party web and app analytics services on our websites and mobile apps. The service providers use automated technologies to collect and analyze information, including personal information (such as email and IP addresses) to understand how you use of our websites and mobile apps. Web and app analytics services help us improve features, evaluate the effectiveness of our marketing, and, ultimately, optimize the customer experience. To learn more about these analytics services, please see our Cookie Policy. To opt out of third-party web and app analytics services, please visit the Control Center and/or Cookie Preferences Manager to set your preferences.
Online Tracking and Interest-Based Advertising
When you use our websites and apps, information about your online activities may be collected
to provide you with advertising about products and services tailored to your interests. This section
of our Privacy Notice provides details and explains how to exercise your choices.
You may see our ads on other websites or mobile apps because we participate in advertising
networks. Ad networks allow us to target our messaging to individuals considering demographic
data, individuals’ inferred interests and browsing context. These networks track individuals’ online
activities over time by collecting information through automated means, including through the use
of cookies, web server logs, web beacons and other similar technologies. The networks use this
information to show ads that may be tailored to individuals’ interests, to track individuals’ browsers
or devices across multiple websites, and to build a profile of individuals’ online browsing activities.
The information our ad networks may collect includes data about individuals’ visits to websites
that participate in the relevant ad networks, such as the pages or ads viewed and the actions
taken on the websites. This data collection takes place both on our websites and on third-party
websites that participate in the ad networks. This process also helps us track the effectiveness of
our marketing efforts.
Our websites are not designed to respond to “do not track” signals received from browsers. To
learn how to opt out of ad network interest-based advertising in the U.S., please visit
www.aboutads.info/choices, http://www.networkadvertising.org/choices/, http://preferencesmgr.truste.com/ and our Cookie Policy. You can also visit the Control Center and/or Cookie
Preferences Manager to set your preferences for the De-Escalate websites and mobile apps.
Who We Share Your Information With
We do not sell or otherwise share personal information about you except as described in this
Privacy Notice. We may share your personal information with (1) our affiliates and subsidiaries
and (2) our service providers who perform services on our behalf, such as marketing, customer
service, order fulfillment and data analytics and storage. We do not authorize our service
providers to use or disclose your personal information except as necessary to perform services
on our behalf or comply with legal requirements. We also may share personal information with
our business partners (1) with whom we jointly offer products and services; (2) to the extent you
use Works With De-Escalate to connect to third-party products or services; and (3) for payment
processing and fraud prevention purposes.
We also may disclose personal information about you (1) if we are required to do so by law or
legal process (such as a court order or subpoena); (2) to establish, exercise or defend our legal
rights; (3) when we believe disclosure is necessary or appropriate to prevent physical or other
harm or financial loss; (4) in connection with an investigation of suspected or actual illegal activity;
or (5) otherwise with your consent.
We reserve the right to transfer any personal information we have about you in the event we sell
or transfer all or a portion of our business or assets (including in the event of a merger, acquisition,
joint venture, reorganization, divestiture, dissolution or liquidation).
Your Rights and Choices
We offer you certain choices in connection with the personal information we obtain about you. To
update your preferences, limit the communications you receive from us, or submit a request,
please contact us as specified in the How To Contact Us section of this Privacy Notice. You also
may opt out of receiving promotional communications from us by following the unsubscribe
instructions in the communications you receive or email unsubscribe@De-Escalate.com. We do
need to send you certain communications about our products and services, and you will not be
able to opt out of those communications. This includes, for example, information about billing.
When you purchase our products, you may choose to use our De-Escalate Protection Plan (“DeEscalate Protect”) on a trial or subscription basis. If you have enabled the recording features of
the De-Escalate Protect, we retain the recordings (and any related information) from your product
during your recording subscription period so you can access your content during that time period.
You may delete your recordings from De- Escalate Protect at any time by accessing your account.
Additionally, regardless of your use of De-Escalate Protect, we retain De-Escalate Recordings
(as defined in the Terms of Service) so you can participate in the De-Escalate feature if you
choose to do so.
In addition, to the extent required by applicable law, you may have the right to request access to
or delete your personal data. If you wish to do any of these things, please visit here or contact
Customer Support
Notice to California Residents
Subject to certain limits under California law, California residents may ask us to provide them with
(1) a list of certain categories of personal information we have disclosed to third parties for their
direct marketing purposes during the immediately preceding calendar year, and (2) the identity of
those third parties. To make this request, California residents may contact us as specified in the
How To Contact Us section below.
Click here to read additional disclosures required under the California Consumer Privacy Act.
https://oag.ca.gov/privacy/ccpa
Other Third-Party Services and Features
Our products, services, or websites may allow you to link to those of third parties in order to provide certain features or experiences. For example, you may be able to connect your DeEscalate device or account to a non-De-Escalate service (such as a third-party Works With DeEscalate product or your De-Escalate account).In addition, our website and mobile apps may provide links to other online services for your convenience and information, and may include third-party features such as apps, tools, payment services, widgets and plug-ins (e.g., Facebook, Twitter or PayPal buttons).
These third-party services and features may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, is subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by us, DeEscalate is not responsible for these third parties’ information practices. By using or engaging with such services and features, you are requesting and authorizing us to transfer or provide access to information on your behalf, for example, your account ID, email address, data about your De-Escalate device usage or collected by your De-Escalate device, etc.
How We Protect Personal Information
We maintain administrative, technical and physical safeguards designed to protect personal information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
Policies for Children
We recognize the importance of protecting children's online privacy. De-Escalate’s products and
services are intended for a general audience and are not directed to children. We do collect the
information listed below from children. Children do not have the ability to make personal
information publicly available.
The Parent(s) of a child whose information has been collected by an operator of the De-Escalate
App or Website can review or have deleted a child’s personal information and refuse to permit
further collection or use of such information. The procedure for doing this is …. (detail procedure).
We may collect and store persistent identifiers (e.g., cookies, IP addresses, etc.) from Children
without parental consent for the purposes of supporting the internal operations of De-Escalate or
as otherwise permitted by COPPA.
We may collect and store other personal information about Children if this information is submitted
by a Child with prior parental consent or by the parent or guardian of the Child. If a service is
directed to children under COPPA, we may ask users to identify their dates of birth before
collection any personal information from them. Those users that indicate they are Children are
either blocked from the activity or taken through a parental consent process.
We may collect and store the following types of personal information about a Child when
submitted by a Child with prior parental consent or by the parent or guardian of the Child: first
and/or last name, email address, parent’s or guardian’s name, and parent’s or guardian’s email
address. We may also collect the Child’s mailing address and/or telephone number when
necessary to respond to an inquiry or fulfill a transaction. We may also collect demographic
information about a Child such as the Child’s date of birth, gender, grade level, and combine such
information with the Child’s personal information. Once collected, we may also use the information
for internal marking and demographic studies so that we can improve the products and services
we provide in order to better meet the consumers' needs, or otherwise as described in this Policy.
Additionally, we are prohibited by COPPA from conditioning a Child’s participation in any activity
on the Child’s disclosure of more personal information than is reasonably necessary to use the
De-Escalate App and products. This means that if we don’t need a specific piece of information
(like the Child’s phone number) to allow the Child to use the De-Escalate App and products, we
simply won’t ask for it, even with parental consent.
Updates To Our Privacy Notice
This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a notice on our websites and mobile apps to notify you of significant changes to our Privacy Notice and indicate at the top of the notice when it was most recently updated
How To Contact Us
If you have any questions about this Privacy Notice, or if you would like us to update information we have about you, change your preferences or exercise other applicable data protection rights, please contact us by e-mail at ____or write to us at: ____________